Cancel & Return
Your Right to Cancel & Return Policy
- You have a 7 day right-to-return period for Bulgaria and 14 days for deliveries outside Bulgaria.
- You can cancel your order and return our product by contacting our Customer Services team by phone or email.
- You can return the product only on the condition that it has not been used or damaged. The product should be in perfect condition and (where possible) in its original packaging with all tags attached.
- You should cover the delivery taxes, unless the product has a manufacturing defect (for Bulgaria). For orders outside Bulgaria, the Client should contact the manufacturer.
- If you cancel your order we will reimburse you within 7 (for Bulgaria) or 14 days (for deliveries outside Bulgaria) from when we receive the goods back or when we receive proof you have sent the goods back (whichever is earlier).
- We will reimburse all payments received from you, except for the costs of delivery. We may make a deduction from the reimbursement for any ‘diminished value’ of goods e.g. worn clothing.
- We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
In Case of Manufacturing Defects
In case of visible manufacturing defects, you must contact footcourt.bg within five days after the delivery of the product (for Bulgaria). In case of hidden manufacturing defects (defects that can be detected later), you must contact footcourt.bg within five days after they have discovered the defect (for Bulgaria). In case of a manufacturing defect within 30 days of the delivery, footcourt.bg is obliged to repair or replace the damaged goods or refund the amount (for Bulgaria). For orders outside Bulgaria – in all those cases, you must contact the manufacturer.
footcourt.bg recognize the following problems as defects, provided that they are not caused intentionally or due to misuse – unstitched parts, material detachments, unglued parts, cracks in the sole. The warranty period for shoes is 1 month, for snowboard boots is 12 months. The warranty period starts from the time of the delivering of the product. In all of these cases, the return costs shall be borne by footcourt.bg.
The maximum period for removal of the defect, occurred during the warranty period is 30 days. The warranty is not valid in the following cases: - damage, caused intentionally or due to misuse, machine wash, the absence of a document certifying the purchase.
Small deviations from the quality, color, size, weight, surface design , etc., which cannot be technically avoided, are no ground for complaints.
